Description of Problem

This guide will show you how to access EMIS. You must be connected to the VPN which is pre-installed on your device otherwise you will not be able to access EMIS Web.

This can be a slightly confusing however we hope this guide simplifies the process. You'll need to connect to the VPN to access EMIS every time you turn your laptop on, so this should quickly become familiar. You should be sent this guide when you've either received your laptop or are expecting a laptop very soon.

TABLE OF CONTENTS

• 1. MobilePass+
  • Step 1: Open The App
  • Step 2: Enter The Pin
  • Step 3: View Your 6 Digit Password
• 2. Connect to the VPN
  • Step 1: Open Cisco VPN
  • Step 2: Enter Your Credentials
  • Step 3: Launch EMIS

1. MobilePass+

Step 1: Open The App

The app can be found by searching for 'Mobilepass+' in the Windows search bar, or alternativly it should already be pinned to your task bar.

The app icon should look like the below

Step 2: Enter The Pin

Once you open the app, you'll be prompted for a PIN. This will look like the below.

This menu is for your Windows Hello PIN. This will be the same pin you use to sign into your laptop which should of been set up when you received your laptop.

Alternatively, the Mobilepass+ app will ask you for a regular 4 digit pin. You should have been sent this PIN via an email when you received your laptop, please make sure this is kept safe as the app will wipe itself if you get this pin wrong 3 times. If this does occur, we can set the app up again however you'll need to contact support@handsfreeit.com.

You'll know if you need to use this 4 digit PIN as the app will look like below

Step 3: View Your 6 Digit Password

Once you enter your pin, the Mobilepass+ app should now show you a 6 digit password. This password will be used to connect to the VPN.

This password will also rotate around every 30 seconds, however it can be manually refreshed every 10 seconds.

2. Connect to the VPN

Step 1: Open Cisco VPN

Once again, the app can be found on the taskbar or by searching on the windows search bar. The app icon should look like the below, once you open the app you will be prompted for your credentials.

Step 2: Enter Your Credentials

When entering your credentials, your username will be the same as your company email address.

For your password, this will be the 6 digit pin shown in the MobilePASS+ app as shown above. This is not your Windows Hello pin or the Mobilepass+ Pin used to unlock the app.

Step 3: Launch EMIS

Now that you are connected to the VPN, you can launch EMIS!

It's worth noting that when you first launch EMIS, it will likely open up the product manager instead. The product manager will likely take around 10 mins to properly update EMIS, then you'll need to click the EMIS icon on the desktop.

Once you've double clicked the EMIS icon and EMIS is up to date it will take around 20-30 seconds to launch then be ready to log in.

From here, sadly HandsfreeIT do not manage the credentials to sign into EMIS itself. We're unable to manage these accounts and only manage access to the EMIS app itself. If you don't have an EMIS account, it may be worth reaching out to whoever onboarded you at CareADHD.